Exchange Policy
PRODUCT DELIVERED IS BIG/SMALL IN SIZE?
We recommend getting your size altered at your own end, as all our garments are crafted with adequate margins to accommodate alterations. However, if you still wish to exchange the size, please follow the guidelines below.
You can raise a size exchange request from the 'My Account' section, or you can email us at orders@beroindia.com with the new required size. We will respond within 24 working hours.
We will arrange for the product to be picked up from your location and will dispatch a new piece in the requested size as soon as it is ready. In cases where a pick-up facility is not available at your pin code, the customer is responsible for shipping the product back to Bero India at their own cost and risk within 7 days of receiving the product.
For size exchanges, the product must be unused, unworn, with the tags intact, and the request must be raised within 7 days of delivery. If an item has been exchanged once, it cannot be returned or exchanged again.
Please note that this exchange policy does not apply to Made to Order products, as these are specially crafted for you.
RETURNING A PRODUCT FOR STORE CREDIT?
If you wish to return a product and use the value as a store credit for future purchases, you can raise a return request from the 'My Account' section or email us at orders@beroindia.com.
We will arrange for the product to be picked up from your location. If pick-up is not available at your pin code, you will need to ship the product back to Bero India at your own cost and risk within 7 days of receiving it.
The product must be unused, unworn, with the tags intact, and the request should be made within 3 days of delivery.
Once we receive the product, we will issue a store credit to your Bero India account within 24 hours. This credit can be used during your next purchase at checkout.
PLEASE NOTE:
Made to Order products are not eligible for exchanges or returns.
This exchange policy is applicable only for domestic orders within India.
WE DO NOT OFFER EXCHANGES FOR INTERNATIONAL ORDERS.